Privacy Policy

When you place an order we collect your name, phone number, and delivery address. We also record the items you ordered and any note you add for the courier. If you contact support — by chat, WhatsApp, Messenger or phone — we keep that conversation so we can help you.

Your details are used to confirm the order, prepare your parcel, hand it to a courier, and reach you about delivery. Your phone number may be used to send order updates by call, SMS, or WhatsApp.

All orders are cash on delivery. You pay the courier when the parcel reaches you, so we never collect or store card numbers, mobile-wallet PINs, or bank credentials on this site.

To reduce fake orders we may confirm your order by phone or WhatsApp and use an anti-bot check (Cloudflare Turnstile) at checkout. These checks protect both you and our couriers.

We share your name, phone number, and address with our delivery partners only to complete your order. We do not sell your information or use it for advertising by third parties.

Our website chat and social inbox are answered by an AI assistant, and a member of our team steps in whenever it is needed. The assistant answers from our own catalogue, prices, delivery charges and your order status — it cannot invent a price.

Your name, phone number and full address are processed on our own servers to look up your order. We do not send your phone number, address, or payment details to any external AI provider. When an AI provider is used to phrase a reply, it receives only your message with anything identifying removed, together with a short list of the products relevant to your question.

You can ask our team to handle your chat instead of the assistant at any time — just say so, or write “talk to a person”. Conversations are stored on our servers so we can answer follow-up questions and resolve problems.

We keep order records for as long as needed to run the business and meet legal requirements, then remove or anonymise them. Chat transcripts are kept so we can help with later questions about the same order, and are deleted on request.

You can ask us what we hold about you, ask for a correction, or ask us to delete your chat history or your customer record. Email posterspfp@gmail.com with your phone number and we will action it.

Questions about your data? Email posterspfp@gmail.com or call +8801878947891,+8801799735720.